By Susan Davis, Executive Director, Improve International
[Full transparency: this conversation was over the telephone and the resulting blog was finished over email, but I was drinking coffee the whole time.] Jonathan Wiles is Vice President for Program Excellence at Living Water International. By training, he is an organizational strategist, communicator, and program developer. Jonathan has been involved in the WASH sector for more than a decade, during which he has been a researcher/practitioner in programs across three continents. Find him on Twitter @thirstforchange
Susan: You launched your new strategic plan in February 2011 – what were the key reasons for that plan, and how did it come together?
Jonathan: Living Water International was born in the early 90’s, when water development—this was before anyone was talking about “WASH”—was all about installing hardware. We all thought that a little village-level maintenance training was enough to ensure sustainability, and that…
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