Kenya

Service Delivery Management Models, Good Political and Water Governance for Strong Rural Water Systems (3/3)

If the water sector is going to attain safe water for all then it should deliberately make efforts to move from pilots and projects to systems change and to scale and move from policy development to policy implementation. Potentially innovative finance should focus on funding rural water solutions in an environment with strong institutional frameworks to attain sustainable impact. Building upon the insights of the previous blog under the same title “Service Delivery Management Models, Good Political and Water Governance for Strong Rural Water Systems”, this blog explores the institutional reforms driving a resilient rural water sector. Learn about the significance of Kakamega County Rural Water and Sanitation Corporation (KACRWASCO) activities and other key strategies for achieving scale and long-term sustainability in rural water service provision.

Kakamega County Government Scales Sustainable Rural Water Service Delivery Models

If the water sector is going to attain safe water for all then it should deliberately make efforts move from pilots and projects to systems change and to scale and move from policy development to policy implementation.

In spite of significant investments in Kakamega County’s Rural water supply over the past years, that brought improved access rates, still the water service levels was a big challenge in the Year 2016. Two main challenges existed: (1) Inadequate deteriorating sources and dilapidated infrastructure to meet the demand of the increasing population and (2) Weak institutional capacity to manage the facilities viably.

According to the Kakamega County Water Supply and Urban Sewerage Strategic Plan, (2015-2019) the functionality rates in the county were un-known however 61% of the residents (urban and rural) used improved water sources. Rural water coverage was at 30% according to the Lake Victoria North Water Works Development Agency (LVNWWDA) reports. This meant that 70% of the rural population probably had access to un-improved sources attributing to the county’s slow pace in attaining Sustainable Development Goal 6 (SDG6) then. Despite the existence of the rural water supplies, almost 59% of the functional ones did not perform as per set standards due to lack of professional management.

Some of the institutional arrangements for rural water service delivery were in place however there was need to review the existing ones, to be in tandem with the current water sector devolution dispensation. Using a systemic approach lens it was widely concurred that the technical aspects were not the main constraint to improved water service delivery access rather weak management. Therefore, Sustainable Service Delivery Models emerged as one of the most critical areas to improve in order to respond to the county’s water crisis.

Establishing an Institutional Framework for Resilient Rural Water Management

The Constitution of Kenya 2010 (CoK) Article 43 recognizes that access to safe and sufficient water is a basic human right and assigns under the 4th Schedule the responsibility for water provision and resources management to the county governments in pursuant to article 185 (2), 186 (1) and 187 (2) of the County Governments Act 2012. Further, article 174 (f) of the Constitution provides that one of the objects of devolution is to promote social and economic development and the provision of easily accessible services throughout Kenya. The Water Act 2016 affirms this alongside the National Water Policy 2021 that was being drafted then with clauses on retaining cost recovery principles and ring fencing of the water sector revenue to ensure sustainability. However, the institutional framework for managing the water services delivery in rural areas was still unclear.

Focus on SDMs was fundamental to improving rural water supply sustainability and service levels as it focuses on long-term provision of water services at scale as opposed to the existing discrete one-off community projects. Therefore, a critical determinant of devolution success in Kenya’s Water sector will be how timely the county governments develop and manage resilient systems that are responsive and accountable to public needs. However, Kakamega County still lacked the overall capacity to develop and implement effective institutional framework for SDMs.

The impetus for implementing and scaling promising alternative Service Delivery Management Models from Organisations like SNV was eminent but Scale and Speed proved necessary towards Resilient Rural Water Supplies.

To address these challenges for long term sustainability, from a Systems approach it was imperative that not only should the Service Delivery Management Models be developed but they be anchored on an institutional framework. The USAID KIWASH Project WASH Governance interventions also entailed supporting County Governments systematically improve rural water service delivery through stimulating local government support and political commitment, budget allocations and financing for WASH. Subsequently, the Project’s activities in Kakamega county ambitiously aimed at supporting its County Government establish a legal County Rural Water Service Provider.

The Approach and Process

Section 93 (1), (2) and (3) of the Water Act 2016 provides for Water Service Providers and County Governments to establish different water services delivery options. The County Executive Committee Member (CEC) in-charge of Kakamega Water Department directed adoption of Service Delivery Management options after a situational analysis report by USAID-KIWASH Project on status of targeted rural water supplies including a market research, willingness and ability to pay for water services and commercial viability. This was done concurrently with exchange visits to successful peer WSPs under various SDMs including Nakuru Rural Water and Sanitation Co. and Tachasis Water and Sanitation Company as part of lobbying and awareness creation for legislators to support the process.

Public Consultations and Handover of rural water projects:

The Water Act 2016, section 139 (1)-(6) requires a public consultation on intent to improve water services provision through SDMs. The CECM through the Kakamega County Assembly Legislators on the Water and Environment Committee held 12 public participation exercises across all the sub-counties and entered into negotiations and agreements with asset owners towards establishing a rural water services provider to manage rural service provision affirmed by Section 94 (2)(3).

The CECM with advice from director water services commissioned handing-over of targeted rural water supplies upon a situational assessment, viability analysis and agreed service delivery option. The director of water services provided a comprehensive inventory of all assets and liabilities: human resources, entire infrastructure (hardware and software) customer inventories, cash and bank balances and project history; all the assets and liabilities were evaluated at current values. Handing over tools included earlier registration documents, the deed of hand-over/surrender and Water services regulations.

Management Contracting, Licensing and Operationalisation:

The management model adopted was the Rural Water Service Provider as illustrated in Figure 2 below; the unserved area was large it was necessary to have an entity the county will ensure the right to water is met for the rural communities. USAID-KIWASH Project supported Kakamega County Department of Water to follow due process in forming the Rural WSP with institutional setup, planning and investments and monitoring and evaluation activities. This was important since Section 104 of the County Government Act provides that these plans shall be the basis for all budgeting and spending in the county. No public funds shall be appropriated without a planning framework developed by the county executive committee and approved by the county assembly. In consultation with WASREB Kakamega County Department of Water ensured that they meet all the requirements set out under section 77 (2), (3) and (4) of the Water Act 2016. The Kakamega County Rural Water and Sanitation Corporation Bill 2019 was developed and Kakamega County Rural Water Co (KACRWASCO) was registered as a rural water service provider as a public limited liability company and applied for a license including a proposed tariff from the national regulator (WASREB) to ensure compliance with requirements to keep them accountable and viable in their service provision area. Procedurally a new Management, Board of Directors and staff were acquired. Formation of County Rural WSP.

Figure 2 Illustrating SDM for Formation of County Rural WSP

Investment Planning, Financing and Coordination

Kakamega County Department of Water alongside USAID-KIWASH Project kicked off the process of development of operational policies and plans (County Water Strategies, Water Master Plans, Policies, Monitoring and Evaluation Frameworks, Procurement Guidelines, Consumer Engagement Strategy and CIDP) in accordance to Water Act,2016 Section 94. Additionally, Kakamega County Government allocated targeted subsidy to enable KACRWASCO to meet operation and maintenance costs and increase coverage to rural areas. They also partnered with various Organisations including the Private sector through Acacia Mining on a tripartite agreement to serve 15,000 people and DANCO on leasing of equipment including metres and HDPE pipes and state corporations including Water Sector Trust Fund and Lake Victoria North Water Works Development Agency (LVNWWDA) on financing water infrastructure like tanks, water kiosks and so on . Pursuant to section 94(3) of the Water Act 2016, the County Governments should develop water infrastructure which may be managed a WSPs. Subsequently the county government have invested US$3Million in both urban and rural water sector between 2016-2021.

KACRWASCO ring fences revenues to meet operational and maintenance costs and undertake service expansion against approved annual investment plans and budgets. National and County Government entities, departments, agencies coordinate in the development and provision of rural water services in the County through them. Non state entities consult and coordinate with KACRWASCO through County Government regarding development and provision of rural water services in the County.

Performance Monitoring and Reporting

KACRWASCO continues to ensure they provide accurate and verified monitoring and evaluation key performance data as set out by WASREB. The County Government sits in the BOD and inspects and monitor elements of water services delivery from the monthly status reports to undertake appropriate remedial measures to ensure effective service delivery.

Moving Forward

The activities towards the establishment of KARWASCO resulted to increased Kakamega County’s rural water coverage from 30% to 57% between 2016-2021 with over 569,600 people accessing safely managed drinking water services and an additional 271,984 accessing basic drinking water services. County investments in the WASH sector were at US$26Million during the Financial Year 2016-2022.

When governments deliver services as per the needs of the people they serve, they can increase public satisfaction and reduce costs. New thinking is needed to deliver the benefits of rural water infrastructure investments to eliminate waste given the dwindling water sector funding. Cognizant of the essential central role that rural water supply systems play towards the progressive realization of the right to water and improving livelihoods to alleviate poverty amid limited Water sector funding, it is imperative that professionalization in management of these systems is adopted at scale with speed. Kakamega’s unfunctional rural water projects successfully increased their integration into formal markets, with closer relationships to WSPs like KACWASCO, counties and institutional actors.

Rural Water Sector Funding had consistently lagged investment needs to address system issues; however, when investment was directed towards well-executed projects that improved outcomes for the network crowding in by market actors increased. Better procurement and vendor contracting were two of the primary mid-term levers that supported small capital-expenditure projects make more efficient use of capital that improved water coverage.

WASH sector coordination through the Multistakeholder Kakamega County WASH Forum supported acquisition and equitable allocation of additional investments from the private sector, recoverable grants, growth in WSP revenues and 36 percent increase in county investments in WASH sector. The forum also supported lobbying and advocacy activities on citizen Right to Water and responsibility of both levels of government in ensuring they have access to safe water. They demanded their rights during 2017 national elections campaigns pushing politicians to include access to safe water in their manifestos that support measure their performance. After attending a social accountability briefing session on attaining SDG6 in Kakamega County organised by USAID-KIWASH Project in partnership with the Kakamega County DWENR the County coined a Clarion Call Amatsi Khumukuru a word in Luhya dialect meaning Water At The Doorstep. Such strong political will supported increase finance and equitable budget allocation for the water sector

Using a citizen-centric approach to delivering government services was helpful in creating ownership of processes and consumers taking responsibility in giving service feedback, paying water bills, reporting leaks, bursts, vandalism. WASREB has begun the process of disseminating the official guidelines for provision of water services in rural and underserved areas in Kenya. This marks WASREB’s first venture into regulation of services in the rural sector, it will significantly increase the uptake of the SDMs, establishing them as the first official guidance of formalizing water services provision in rural areas.

In closing this blog series, the significance of strong political and administrative governance, transformative partnerships, and adaptive strategies shines through in building a resilient rural water sector. Prioritizing safe water access for all and fostering collaboration pave the way for a sustainable water future, fostering prosperity and inclusivity. Thank you for joining this enlightening journey.

About the author:

Euphresia Luseka is a Water Governance Specialist and Co-Lead of RWSN Leave No-One Behind Theme. She is a seasoned Expert with experience in leadership, strategy development, partnerships and management in WASH sector nationally, regionally and internationally. She has specialised in WASH Public Policy, Business Development Support Strategies and Institutional Strengthening of urban and rural WASH Institutions. Euphresia has several publications and research work in her field.

Service Delivery Management Models, Good Political and Water Governance for Strong Rural Water Systems (2/3)

To unlock the economic potential and alleviate poverty in rural areas, access to improved water access crucial. Building upon the insights of the previous blog under the same title “Politics, Water Governance and Service Delivery Management Models for A Resilient Rural Water Sector”, this blog delves into the transformative power of adaptation and partnerships in addressing the challenges of the rural water sector. Discover how Kakamega County Government adopted Pilot Markets Based Water Service Delivery Management Models, its benefits and lessons.

Transforming Rural Water Management through Partnerships.

Between 2012-2015, SNV Kenya in partnership with Kenya Markets Trust and Adams Smith International designed a participatory action research based innovative programme; the Market Assistance Programme (MAP) that aimed at improving sustainability of rural and small towns’ water supply by engaging private firms. This project used the Making Markets Work for the Poor (M4P) concept in analysing and designing models for post-construction management of water systems.

By addressing capacity of both public and private actors (formal and informal), SNV concluded space for interventions taking a market systems approach could be successful. The approach in Kakamega County included: (1) Market Research on willingness and ability to pay by consumers (2) Commercial Viability Assessments for rural water supplies (3) Modelling Private Public Community Partnerships (PPCPs) and business planning for private firms (4) Procurement, negotiation and contracting of private firms (5) Orientation and capacity building for the lease operator and nurturing relationships (6) Consumer Awareness, (7) Strengthening National and County level evidence-based policy lobbying and advocacy.

Kakamega County selected the Lease Operator Model (Refer to Figure 1 below) where a Water Service Board (Lake Victoria North Water Service Board) engaged a Lease Contract with the main Water Service Provider (WSP) in Kakamega; Kakamega County Water and Sanitation Co. (KACWASCO). The national water regulator (WASREB) approved the framework for water tariff setting and enforcement, while taking into consideration affordability and cost recovery principles. The project created awareness on the pros and cons of adopting Public Private Community Partnership Management Model, oriented KACWASCO on possible business opportunities and models; and supported public authorities (WSB and Kakamega County Government) on participatory and transparent procurement process. KACWASCO provided water services under a licensing regime/revenue payment model in Navakholo Sub- County. KACWASCO was attracted by the potential of increasing their bottom line and public sector investments in infrastructure to strengthen overall profitability.

Figure 1 Illustrating the Lease Operator Model

Results

The facilitated interventions improved sustainability of water services in Navakholo. KACWASCO was able to increase access to water for 8,330 people in underserved and unserved areas of Navakholo by 2015, whilst greater oversight opened the possibility for the county government support to improve services, collect data on performance, and demand accountability from them. Other results included:

Improved Management of Navakholo Rural Water Supplies:

In rural areas, improving management practice of Water Management Committees is key to improving sustainability.

SNV facilitated: (1) legal transformation of the Water Management Committees to Water Users Association (WUAs) to separate governance and management roles, and (2) engagement of KACWASCO Lease Contract that enabled professionalized management towards demand responsive service provision.

Access to Finance for the Lease Operator: During the initial stages of implementing the Lease Contract, financing rehabilitation works to operationalise unfunctional systems was a key issue. If KACWASCO were to borrow from a commercial market (at a high interest rate of 18-21%) notwithstanding the risks, the water tariff had to be increased to ensure the water supplies are commercially viable which would be unaffordable for the poor. MAP designed a water-financing product, using blended subsidy concept, to enable WSPs access market finance.

It is worth noting that taking a market systems approach in the water sector is complicated given the public nature of water. A purely free-market approach was fraught with risks and could lead to inequitable access, meaning careful consideration had to be given to the role of the public sector. SNV first evaluated the rural water sector, highlighting potential for growth in services delivery. Whilst assets were publicly owned and activities regulated by WASREB, there was room for commercial incentives. Profits were generated through tariffs and connection/reconnection fees, creating potential for private sector investment that encouraged the uptake of the water financing product.

Public Sector Capacity Strengthening: The PPP procurement is different from the traditional procurement of good and services, as the payment for the PPP’s is mainly made from the projected revenues of the water systems. A high level of trust, mutual commitment to set objectives and clearly defined incentives for KACWASCO was created.
Policy Advocacy and Support: The entire concept of PPCP and private sector participation was a relatively new concept in the rural water sector. Therefore, the project supported evidence-based policy advocacy and improvements at national and county levels; MAP supported the State Department for Water in developing PPP tools and guidelines and in improving coordination and communication through National PPP Node.

Lessons

The success of any SDM pilot depends a lot on learning and adaptation to provide an effective evidence base for policy and regulatory adjustments. Overall, there was a huge potential for PPPs to improve sustainability, service levels and revenues through operational and managerial efficiencies. Change of mind sets takes time MAP was time bound; the success of the model required strategic continuous engagement of all three groups of stakeholders: the water buyers (users), the water sellers (Lease operator) and the Sector policy and regulations makers (public authorities) to achieve sustainable outcomes. Particularly there was need to support Kakamega County in developing and implementing appropriate legislations, policies, guidelines so that PPPs are fully recognised and adopted to enhance scaling of the model through transparent procurement process and tools, financing, performance monitoring, learning and replication of emerging success of PPCPs, yet such documents take a lot of time and resources to be accented and adopted.

Through these partnerships and improved legislations and policies, the path is paved for understanding the institutional reforms and scaling solutions needed to achieve a sustainable rural water sector, fostering economic growth and improving livelihoods. More on “Scaling Sustainable Models can be found in the Blog 3 of “Politics, Water Governance and Service Delivery Management Models for A Resilient Rural Water Sector”

About the author:

Strengthening accountability for water

This blog is based on the Accountability for Water action and research programme funded by the William and Flora Hewlett Foundation and managed by the Partnership For African Social and Governance Research (PASGR), supported by Water Witness International, KEWASNET and Shahidi Wa Maji. The full webinar summary is available here.

On 15th December 2022, a global webinar was held to discuss the critical importance of accountability for water. During the webinar, a partnership of organizations led by PASGR and Water Witness presented the findings of their Accountability for Water research program, which aimed to identify specific actions to strengthen accountability in different contexts. The programme partners involved in the research include KEWASNET, Shahidi Wa Maji, WaterAid, Water Integrity Network, End Water Poverty, IRC, and World Bank. Dr Pauline Ngimwa and Dr Muthio Nzau of PASGR introduced the webinar.

Dr Tim Brewer of Water Witness gave an overview of the research programme which started with the global review of evidence carried out in 2019-2020. According to this review, 80% of the research papers on accountability found that interventions contributed to improved water, sanitation and hygiene (WASH) services and water resource management (WRM). Common lessons emerged with clear recommendations for action by governments, civil society, donors and others. While a key lesson is that accountability is context specific, an analytical framework based on the “5 Rs of accountability” can be used to identify specific challenges and opportunities within this framework – the ability to review, explain, and report performance against rules, responsibilities, and obligations, and to react constructively to improve performance through sanctions, incentives, or corrective measures.

The review identified a series of knowledge gaps and questions, including gender, donors, government responsiveness, measurement, and civic space. Based on this analysis, 14 Professional Research Fellows (PRF) working in the water sector in Ethiopia, Kenya, Tanzania, Zambia, Liberia, and Zimbabwe from a range of government, civil society and academic institutions investigated accountability issues in their own contexts. The full list of research topics and researchers is at the bottom of this blog.

The following key takeaways for governments, civil society organizations (CSOs), and donors were drawn from a compilation of recommendations from the research projects .Presenters included Dr Firehiwot Sintayehu (Addis Ababa University); Eunice Kivuva (CESPAD); Chitimbwa Chifunda (WaterAid Zambia), The full list of research topics and researchers at the end of this blog demonstrates the depth and breadth of evidence underlying these recommendations .

Three key takeaways for governments

Laws, policies and accountability mechanisms are essential to support accountability. However, lack of clarity and consistency between sectors and levels, a lack of knowledge and capacity about the laws and mechanisms, and weak enforcement often undermine these. Therefore, the key recommendations are to:
- Harmonise, strengthen, and execute laws and policies for water resources and WASH at national and subnational levels,
- Strengthen accountability systems and relationships: mechanisms, standards, regulation, monitoring, stakeholder engagement and enforcement including for the private sector,
- Build capacity on accountability, develop an accountable outlook and de-politicise accountability systems.
Clear roles and responsibilities and better coordination: Accountability mechanisms are often let down by poor coordination, unclear or conflicting roles and responsibilities and widespread lack of enforcement. Key actions required are to:
- Clarify institutional roles and responsibilities between actors for WASH and WRM – eliminate conflicts in functions,
- Separate implementation and regulatory institutions,
- Strengthen horizontal and vertical institutional and sector coordination across water users through enforceable accountability systems and mechanisms.
Informed engagement with citizens and users: All the researchers found that effective engagement with citizens, citizen groups and water users is essential for accountability but wanting. To address this governments need to:
- Introduce or strengthen accountability mechanisms such as public hearings and citizen oversight panels,
- Provide Information, education, and mobilisation for communities ensure access for marginalised groups,
- Support civil society to vertically integrate social accountability initiatives into decision making at different levels,
- Support coordination amongst actors to increase the capacity of rural women and marginalised communities to participate in problem analyses and decision-making processes.

Three key takeaways for civil society,

Activate and institutionalise effective citizen oversight mechanisms. As well as the government actions to strengthen engagement with citizens and water users Civil society organisations need to support this, they should:
- Advocate for more legally institutionalised avenues of citizen oversight,
- Ensure that citizens’ monitoring and advocacy initiatives are vertically and strategically integrated in decision making at all levels,
- Carry out budget tracking throughout the whole cycle from planning to expenditure.
Build capacity, empowerment and organise communities. A very common cause of weak accountability is the low levels of knowledge and capacity of water users about their rights, the laws and responsibilities around water provision and resource management, and how they can use accountability mechanisms. Civil society organisations need to:
- Build capacity on accountability mechanisms and support their use,
- Strengthen grassroots user groups and associations to participate in decision making,
- Support civil society and water users, especially women, to move up the Participation ladder from token participation to active participation, decision making, and control.
Build on what works, like budget tracking, evidence-based advocacy, litigation. There is growing knowledge about successful strategies for strengthening accountability. This research has helped to strengthen a community of practice on accountability and identify examples that others can learn from. Key lessons for civil society are to:
- Strike a balance between constructive and critical approaches to advocacy,
- Bring strong evidence for advocacy,
- Raise awareness of WASH and WRM issues amongst all stakeholders including citizens, government and development partners.

Four key takeaways for donors and private sector

Support governments and CSOs to strengthen accountability frameworks, monitoring and enforcement. Donors can provide financial and political support for the actions for governments and civil society mentioned above. They need to:
- Support governments on WASH and WRM accountability actions as above,
- Support CSO actions as above,
- Support good governance and democratic space for citizens’ voice. Citizens’ engagement is critical to enhancing accountability,
- Invest in women’s participation and reaching marginalised people,
- Strengthen political will for accountability. Donors can influence government priorities,
- Invest seriously in sustainability.
Water investments need to go beyond projects. They need to:
- Go beyond procedural & financial accountability. For example strengthen basins planning to ensure responsible industrial water use,
- Support budget tracking through the cycle – budget tracking is an effective tool to improve budget performance,
- Invest in appropriate technology to support accountable and responsive services, For example digital monitoring of services and water treatment technology to prevent pollution of water resources.
Enhance due diligence. Researchers found examples of very weak accountability in economic uses of water by industrial and agricultural actors. Donors and private investors can help strengthen accountability by requiring:
- Stronger due diligence of companies in relation to water use,
- mandatory reporting on water,
- promoting and enforcing the Polluter pays principle
Be accountable! Donors are major investors in the water sector but often do not fulfil their commitments. For example in Zambia the WASH sector is 80% funded by Donors but only 29% of that was tracked through the budget.
- Accountability Mechanisms are needed to enable Governments and CSO to hold Donors accountable for their commitments.

Discussion and next steps

During the webinar, Sareen Malik from KEWASNET, emphasised the importance of legislation to strengthen accountability mechanisms. NGOs can play an important role to advocate for this and bring stakeholders together in Joint Sector reviews as a critical mechanism for accountability, monitoring and reporting.

Martin Atela of PASGR reflected on the role of politics in undermining accountability and suggested that political interference can be mitigated by greater clarity on roles and boundaries of ministerial responsibilities. He also emphasized the need to find ways to work with political elites so they see the value in change

Next steps involve joining the community of practice on accountability for water, to continue learning from experience and to advocate for commitments to strengthen accountability.

Research partners are organising an event at the UN Conference on Water 2023: “Where is the accountability” on Tuesday 21^st March, driving a greater emphasis on governance and accountability. This needs to be front and centre of all discussion.

The Research programme is managed by the Partnership for African Social and Governance Research (PASGR) and Water Witness International with financial support from the Hewlett Foundation.

More information about the research is on the website including findings from the global review of evidence, recorded presentations from webinars at World Water Week 2022 in Stockholm, presentations from country specific webinars, and summary briefings of all the research topics. www.accountabilityforwater.org

List of Research topics, Professional Research Fellows and host institutions

Ethiopia

Government Dynamics of Accountability in Ethiopia, Mulugeta Gashaw, Water Witness Ethiopia
Political Economy Analysis of water governance, Asnake Kefale
Risks and opportunities for growth in Ethiopia’s textile and apparel industries, Esayas Samuel
Wastewater management in upstream catchment of ARB, Yosef Abebe, Addis Ababa University and Ministry of Water and Energy
Accountability of the One WASH National Programme of Ethiopia, Michael Negash, PSI
Towards a sustainable management of faecal sludge: the case of Addis Ababa, Tamene Hailu
Alwero Dam governance, Firehiwot Sentayu, Addis Ababa University

Government Dynamics of Accountability in Kenya, Dr Tiberius Barasa
Enhancing coordination for accountability and sustainability in water resources management; a case of Kerio sub-catchment in Baringo rift valley basin. Eunice Kivuva (CESPAD)
Kakamega County Water and Sanitation Company, Kenya. Mary Simiyu, Kakamega Water Service Provider
Rural Women and water decisions in Kwale and Kilifi Counties, Felix Brian, KWAHO
Strengthening accountability in solid waste management through incentives and penalties in Naivasha, Kenya, Naomi Korir, Sanivation

Tanzania

Government Dynamics of Accountability in Tanzania, Dr Opportuna Kweka
Assessment of Gender Power Relations and Accountability in Community Based Water Supply Operators in Selected Water Basins of Tanzania, Pitio Ndyeshumba, Institute of Lands
Regulatory and Legal Accountability for Water Pollution in Tanzania: The Case of Msimbazi River Basin in Dar es Salaam City, Mwajuma Salum, University of Dar Es Salaam
Opportunities and challenges of accountability claiming in Tanzania’s water sector, Dr Parestico Pastory, University of Dodoma

Zambia

What makes budget advocacy an effective accountability tool, Bubala Muyove, NGO WASH Forum and Chitimbwa Chifunda, WaterAid Zambia

Zimbabwe

Assessing the effectiveness and impact of statutory accountability mechanisms to improve water service provision and catchment management, Mable Murambiwa, Combined Harare Residents Association, Zimbabwe

Liberia

Accountability Challenges in The Liberia Water-Supply Sector: LWSC in Robertsport and Kakata, Timothy Kpeh, United Youth for Peace, Liberia

About the author: This blog is authored by Louisa Gosling, freelance specialist in accountability, rights and inclusion in WASH, previously working with WaterAid and as chair of RWSN.

A sit with Euphresia on Water and Diversity in its Leadership

This year we are celebrating 30 years since the Rural Water Supply Network was formally founded. From very technical beginnings as a group of (mostly male) experts – the Handpump Technology Network – we have evolved to be a diverse and vibrant network of over 13,000 people and 100 organisations working on a wide range of topics. Along the way, we have earned a reputation for impartiality, and become a global convener in the rural water sector.

RWSN would not be what it is today without the contributions and tireless efforts of many our members, organisations and people. As part of RWSN’s 30th anniversary celebration, we are running a blog series on rwsn.blog, inviting our friends and experts in the sector to share their thoughts and experiences in the rural water sector.

This is a blog post from a RWSN Thematic Lead, Euphresia Luseka, from Kenya

Photo 1: Female Wastewater operators servicing a client’s Johkasou wastewater treatment plant, Kenya, 2022

“In Diversity there is beauty and there is strength”
Maya Angelou

Diversity is the difference. People are the same and different by their ethnic, age, professional experience, religion, race, and gender.

Let’s agree that women’s contributions and leadership are central to providing solutions to water challenges. Consequently, the water sector needs a more diverse labour force to establish a more inclusive and equitable experience for all its practitioners. By highlighting the scale of issues facing female Water leaders, we can better understand their challenges, and galvanize action for progressive, systemic change while examining other robust potential and scalable solutions.

The current women’s underrepresentation in water sector leadership is a prominent concern. According to a World Bank publication on Women in Water Utilities, women are significantly underrepresented; less than 18% of the workforce sampled were women, one in three utilities sampled had no female engineers and 12% of utilities have no female managers. Referencing the analysis of the employment data from participating organizations in a FLUSH LLC publication that I co-authored, white males from High-Income Countries comprised over a third of all sanitation leadership positions. With regards to race, two-thirds of all sanitation leaders were white, with white leaders 8.7 times more likely to hold multiple positions across different organizations than Black, Indigenous and People of Colour (BIPOC). BIPOC Women were the least represented group.

This affirms the importance of an intersectional perspective in advancing gender and racial equity in the water sector leadership.

Women and specifically BIPOC female water leaders are missing out on opportunities in the water sector that hold the promise of advancement of SDG6 targets and the rising economic security that comes with it.

Without diverse leadership, the water sector will continue to experience failure.

Are there consequences for this?

Gender diversity in the Water sector is not only a pressing political, moral and social issue but also a critical economic challenge. There are consequences for not having women in water leadership, the financial consequences are significant.

The untapped and unmeasured contribution of women is enormous. Women make up half the world’s population but generate 37% of the global GDP, reflecting the fact that they have unequal access to labour markets, opportunities, and rights. A McKinsey & Co study found that companies in the top quartile for gender or racial and ethnic diversity are more likely to have financial returns above their national industry medians. Companies in the bottom quartile in these dimensions are statistically less likely to achieve above-average returns.

The business case for diversity also remains strong. Research shows when women are well represented at the top, organizations are 50% more likely to outperform their peers. Undoubtedly, organisations in Water sector that embraced diversification in terms of gender and race are positioned to meaningfully outperform their more homogeneous counterparts.

Beyond that, compared to senior-level men, senior-level women have a vast and meaningful impact on an organization’s culture; they champion racial and gender diversity more.

Unfortunately, given the high male dominance in the Water sector they are usually the “Onlys” – the only or one of the only women hence more resistance, sharper criticism especially on affirming their competence, more prejudice, and more experience to micro-aggressions.

If women leaders are not present in the workforce, women at all levels lose their most powerful champions.

Absolutely, diversity wins and here are some examples of what I mean.

Though many ambitious women in water desire to advance into leadership positions, very few have the managerial and Ally support to get and keep those positions. Though many employees perceive themselves as our Allies, they do not take enough action such as publicly advocating for racial or gender equality, publicly confronting discrimination, publicly mentoring and sponsoring them. Though women in water have the capacity to lead in the sector, there exist geographic mismatches between them and opportunities, we remain underrepresented and paid less. Though many organizations are hiring more women to entry-level positions numbers dwindle at management level, particularly for BIPOC women.

This obviously has a long-term impact on the talent pipeline; eventually, there are fewer women to hire, fewer to promote to senior managers and overall fewer women in the sector. If women continue encountering the sticky floor, a broken rung on the ladder to success, and a revolving door in entry-level jobs, we might never break the glass ceiling.

Women can never catch up with this status quo!

But why are we missing and losing women in water leadership?

We have come from so far as a sector but have moved very little on Gender parity at the workplace.

To give an illustration, the United Nations organized four outstanding world conferences for women: 1) at Mexico City in 1975; establishing the World Plan of Action and Declaration of Equality of Women and their Contribution to Development and Peace. 2) The Copenhagen conference in 1980, 3) the Nairobi Conference in my country Kenya, in 1985 4) in Beijing in 1995 which marked a significant turning point for the global agenda on gender equality with an outcome of a global policy document.

27 years later, still the water sector is investing in the same gender challenges emerging from gender norms that are stuck with us generation after generation.

On the current trajectory, the World Economic Forum reckons if progress towards gender parity proceeds at the same pace, the global gender gap will close in 132 years. The Index concludes that “no country has reached the ‘last mile’ on gender equality” on more complex issues like gender-based violence, gender pay gaps, equal representation in powerful positions, gender budgeting and public services and climate change.

Women’s dual roles and time burden affect their economic productivity however inequalities in access to education impact their growth attributing to the high rates of poor women. Therefore, the woman in water at work and society starts at a disadvantaged position.

This affirms the supposition that instead of making transformation the goal in gender and water sector leadership, how about we make it a way of doing business?

Are women better leaders than men?

As demonstrated in Eagly (2007) study, women are manifesting leadership styles associated with effective performance. On the other hand, there appears to be widespread recognition that women often come in second to men in leadership competitions. Women are still suffering disadvantage in access to leadership positions as well as prejudice and resistance when they occupy these roles. It is more difficult for women than men to become leaders and to succeed in male-dominated leadership roles. This mix of apparent advantage and disadvantage that women leaders experience reflects the considerable progress towards gender equality that has occurred in both attitudes and behaviour, coupled with lack of complete attainment of this goal. Although prejudicial attitudes do not invariably produce discriminatory behaviour, such attitudes can limit women’s access to leadership roles and foster discriminatory evaluations when they occupy such roles.

It is time for Women to take up power, are they?

The 20th-century paradigm shift championed by UN towards gender equality has not ceased as affirmed by the profound changes taking place in diversity targets in the Water sector. The trends are clear that women are ascending towards greater power and authority. The presence of more women in water leadership positions is one of the clearest indicators of this transformation.

The central question of gender equality is a question of power, we continue to live in a male-dominated world with a male-dominated culture. Power is not given, power is taken; we have to push back against the resistance to change, as advised by António Guterres, Secretary General, United Nations.

Pato Kelesitse’s call has been heard Women in Water sector Leadership is no longer just talk, it is success! There are exemplary women to draw inspiration and strength from; Global Water Intelligence 2020 released a list of water sector’s most powerful women that could be adopted for peer learning.

Photo 3: Water Utility Staff during a Non-Revenue Water management training, Kenya, 2022

How do we sustain the gains?

Focus and execution discipline not only makes a big difference, it is the only thing that can sustain change. It is noteworthy that placing a higher value on diversity and implementing targeted initiatives have not closed the representation gaps for women leaders in Water and especially BIPOC Women, with most outcomes remaining elusive despite scaling up of initiatives.

Useful data can resolve this; effective policies are informed best by evidence. We cannot change what we do not measure and we cannot measure what we do not know. Therefore, borrowing from President Biden’s approach upon issuing an executive order on advancing racial equity and support for underserved communities, I guide, assess institutional gender capacity to build a robust pipeline for women in water professionals at all levels of-management.
Inquire what actions can influence diverse representation in the water sector leadership towards an inclusive environment where women feel supported by peers and leaders.
Co-creation will be key in strategically prioritising interventions addressing necessary changes across the organisation, progress cannot be made in silos. Collaborative efforts galvanise collective action that will build trust across the organization. Focus should not take a gender-neutral approach; some interventions can specifically focus on men others women as a corrective measure to enhance leadership diversity. This shall move the process of change through equality to equity to justice.
- Empowering and equipping management to not only develop technical and managerial skills but advance female leaders and mainly BIPOC could follow. Use influencers to drive change. Translate allyship into action across all levels. Maintain open communication and feedback channels. Reinforce and scale what works and re-envision what does not. Measure and celebrate progress towards diversity outcomes.

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I thought I would support transforming the water sector instead it transformed me. This blog is dedicated to Leslie Gonzalez, Director of Project Delivery, Africa at DAI. I acknowledge the efforts of Portia Persley Division Chief, RFS/Center for Water Security, Sanitation and Hygiene at USAID, Heather Skilling, Principal Global Practice Specialist, WASH at DAI, and Dr. Leunita Sumba, at WIWAS. History will remember your efforts in advancing women in water, working with you is like working with the change you want to see in the water sector.

Photo credits: Euphresia Luseka

About the author:

Did you enjoy this blog? Would you like to share your perspective on the rural water sector or your story as a rural water professional? We are inviting all RWSN Members to contribute to this 30^th anniversary blog series. The best blogs will be selected for publication. Please see the blog guidelines here and contact us (ruralwater[at]skat.ch) for more information. You are also welcome to support RWSN’s work through our online donation facility. Thank you for your support.

Why getting ‘water affordability’ right matters – and how water diaries can be of help

re-posted from REACH

Dr Sonia Hoque, University of Oxford

Having access to 24/7 potable piped water in the comfort of our dwelling is a luxury that many of us take for granted. In the UK, an annual water and sewerage bill of £400 accounts for about 1% of the annual average household income of £40,000. This ‘safely managed’ water service, defined as having access to an improved source within one’s premises, is well within the widely established global affordability threshold of 3-5% of one’s household income. Estimating payments for water as a percentage of households monthly expenditures may adequately reflect ‘affordability’ in contexts where households have connections to piped water systems or rely on paid sources only.

Continue reading “Why getting ‘water affordability’ right matters – and how water diaries can be of help”

Are you responsible for universal, safe, sufficient, affordable & equitable water services?

by Johanna Koehler, University of Oxford, re-posted from REACH

The answer to this question was mixed by the policymakers across all 47 water ministries of the first devolved county governments in Kenya. Political, socioclimatic and spatial factors influence to what degree county policymakers assume responsibility for the water service mandate. A new article published in Geoforum presents novel insights into Kenya’s devolution and water service reform drawing on perceptions by all devolved county water ministries.

Continue reading “Are you responsible for universal, safe, sufficient, affordable & equitable water services?”

#RWSN @ #WWW : the presentations

RWSN co-convened two sessions at last week’s SIWI World Water Week in Stockholm and presentations are available to download:

WASHoholic Anonymous – Confessions of Failure and how to Reform

All presentations: http://programme.worldwaterweek.org/sites/default/files/panzerbeiter_lt_1400.pdf

Build and Run to Last: Advances in Rural Water Services

Continue reading “#RWSN @ #WWW : the presentations”

Peering over the fence – how water security can bring business and rural communities together

RWSN/REACH blog post by Sean Furey, Skat Foundation (02.03.2016, Zurich, Switzerland)

In 2015, the World Economic Forum ranked water as the global risk with the greatest potential to impact economies over the next 10 years. So what are companies doing to assess and manage these risks – and could their efforts benefit or worsen the livelihoods for rural people?

The first part of this question was addressed at a GreenBuzz lunchtime presentation on 2 March, by Tilmann Silber and Naomi Rosenthal from South Pole Group and Dr Julian Kölbel from ETH Zürich, entitled “Water Management Beyond the Fence: Holy Grail or Wishful Thinking?”

(photo [S.Furey, 2012]: flower farms near Entebbe, Uganda –
how do companies manage water risks that effect them,
and impacts they have on others nearby?)

Continue reading “Peering over the fence – how water security can bring business and rural communities together”

Funding opportunity – Water Security

Happy New Year!

Let’s start 2016 with a bang: a call for expressions of interest (EOIs) for ‘Catalyst Grants’ which are commissioned under the REACH programme.

Dr Katrina Charles explains the REACH Catalyst Grant process **(click picture to see YouTube video)**

These Catalyst Grants of between £10,000 and £50,000 each are designed to explore novel approaches to water security and poverty research and policy that complement the core research conducted by the REACH programme. These grants will promote the co-production of effective tools and technologies relevant for and adopted by policy makers, practitioners, civil society organisations and enterprise.

There are three themes for this call:

Water security for vulnerable people
Water security risk science
Water security partnerships.

Continue reading “Funding opportunity – Water Security”

Out today: Addressing arsenic and fluoride in drinking water – Geogenic Contamination Handbook

by Dr Annette Johnson and Anja Bretzler, Swiss Federal Institute of Aquatic Science and Technology (Eawag) – www.wrq.eawag.ch

Researchers at Eawag have been involved in finding technological solutions for arsenic-contaminated drinking water over the last decades. When we also started looking at fluoride contamination in drinking water we soon came to realise how enormous the problem was and how that challenges to long-term mitigation were the same irrespective of contaminant.
Continue reading “Out today: Addressing arsenic and fluoride in drinking water – Geogenic Contamination Handbook”