Services support for sustainability

Thoughts and research on how water systems can supported when operational

Improve International

By Susan Davis, Improve International

If something goes wrong with your toilet or your sink, who do you call?  Unless you are pretty handy, you call a plumber, and you pay the plumber.  Similarly, the concept of services support, also known post construction support (PCS) recognizes that a rural community water committee might not be able to deal with all possible situations that affect its water point/system or toilets no matter how well trained they are.

Community management has been built into many water programs since the 1990s, but in the 2000s concerns arose about the ability of rural communities to manage systems without support like follow-up training or expert advice. Combine this with the fact that up until recently, there was very little broad scale information on how much it cost to operate and maintain rural water systems around the world.

What types of post-construction support are typically provided? …

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